This Privacy Notice tells you what we do with information we collect about you. It is relevant to anyone who uses our services, including Clients, prospective Clients, website users and beneficiaries under our Client’s Policies, such as named drivers. We refer to all these “customers” as “you” in this notice.
Who “we” are
We are Reid Briggs & Co Ltd (“we”, “us” or “our”) and you will also know us by our trading name Reid Briggs Insurance Brokers.
What information do we collect about you?
Where we have collected information from you, it will usually be obvious what this is, as you will have given it to us. This might not be the case, if you have visited our website, where we have used cookies to collect information from your computer or portable electronic device. Please see our Cookies Policy for more information.
We can collect information from others, this includes information from:
Joint Policyholders or Policy beneficiaries. Where you are named on a Joint Policy or a beneficiary of that Policy we may collect information about you from any named Policyholder.
Credit Reference Agencies e.g. credit searches that are made when we produce a quotation for a new Policy or at renewal. Note that results of these searches are automatically deleted after 12 months and do not affect your ability to obtain credit.
HM Treasury and other authorities in relation to regulatory issues.
Insurers who may supply us with some data in order to assist us in the quotation process.
Sensitive personal information
We may collect information that is sensitive, such as information about children, health and information about unspent past criminal convictions and offences. We also collect your sensitive personal information for specific types of Policy.
We collect and use this information as part of your insurance quotation or contract with us and/or insurers or where it is necessary for a legal obligation.
We collect and process information about you in order to:-
Provide insurance services
When you request us to provide you with a quote for an Insurance Policy or you purchase and Insurance Policy through us, we use information about you in order to obtain insurance quotations. We also use this information to administer your Policy and monitor payment of instalments and to contact you about the Policy for billing or renewal purposes.
We will discuss your details with Insurers and if applicable with Premium Finance Providers.
We cannot provide the services unless we use the information about you in this way.
Do what we are required to do by law
As part of our duty as an Insurance Broker providing insurance services, sometimes we are required by law to use information about you:
To help make sure you are being treated fairly
To deal with complaints
We can use personal information about you in this way because we are required to do so by law.
If you owe us money we will use your personal information to help us recover it and your personal information may be passed on to a debt collection agency.
Who do we share your personal information with and why do we do it
Credit reference agencies help us to decide whether to offer you credit. We may share this information when you first take out a Policy with us and at each renewal. This information may be visible to other credit providers.
Insurance Industry Bodies such as the Motor Insurance Database, Government Agencies and/or Law Enforcement if required to do so.
How long do we keep your personal information for?
We are only allowed to keep your personal information if we need it. As a general rule, we will keep it for 10 years from the end of your relationship with us. However, there may be exceptions where we need to keep your personal information for longer.
When can you ask us to stop using your information?
If we rely on your consent to collect and process your personal information, you can ask us to stop using your personal information at any time by withdrawing that consent and we will stop using your personal information for those purposes.
What happens if you don’t give us some of your personal information?
Where you do not provide the personal information we need in order to provide the service you are asking for or to fulfil a legal requirement, we will not be able to provide the service that you are asking us to give you.
How to contact us about this privacy notice
Our Data Protection Officer is in charge of answering questions about this privacy notice or your requests to exercise your rights which are set out below. The Data Protection Officer may be contacted at Reid Briggs & Co Ltd, 49 South Street, Eastbourne, BN21 4UT.
You may contact us at the address above for one or more of the following reasons:
To ask us to fix information about you that is wrong or incomplete, or to delete personal information about you (the so called “Right to be Forgotten”).
To tell us you no longer agree to, that you object to, or that that you wish to restrict us using information about you and ask us to stop.
A right of access, namely to ask us to provide you with a copy of all the personal information that we have about you. To receive this information please to the Data Protection Officer, Reid Briggs & Co Ltd, 49 South Street, Eastbourne, BN21 4UT.
A “data portability” right, namely to obtain and reuse the information that you have provided to us for your own purposes across different services. You may ask for this information to be provided directly to you or directly to another organisation. We will provide the information in a machine readable format so that another organisation’s software can understand that information.
To ask us not to use information about you in a way that allows our computers systems to make decisions about you.
Sometimes we will not be able to stop using your personal information when you ask us to (e.g. where we need to use it because the law requires us to do so or we need to retain the information for regulatory purposes).
In other cases, if we stop using your personal information we will not be able to provide services to you. Such as administering your insurance or servicing your claim.
We will tell you if we are able to comply with your request, or how your request might impact you, when you contact us.
If you have any concerns about the way we are using your personal information, please contact the Data Protection Officer in the first instance and we will endeavour to resolve your concern. However, you also do have the right to complain about how we treat your personal information to the Information Commissioner’s Office (“ICO”). The ICO can be contacted at:
ICO website: http://ico.org.uk/global/contact-us/
ICO telephone: 0303 123 1113
ICO text phone: 01625 545860